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Privacy Policy

Privacy Policy

(“we”, “us”, or “our”) is committed to protecting the privacy of our customers and visitors to (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared.

1. DATA WE COLLECT

  • We collect only the information necessary to fulfill your orders and provide a personalized
  • experience: Personal Identity Information: Name, shipping and billing addresses, and age (to ensure you are of legal age to purchase).
  • Contact Information: Email address and phone number (required for order updates and delivery coordination).
  • Transaction Details: Information about the products you purchase and the payments you make (note: we do not store full credit card/debit card numbers; these are handled by encrypted third-party payment gateways). Technical Data: IP address, browser type, and device information collected automatically via cookies to improve site performance.

2.PURPOSE OF COLLECTION

  • Contractual Fulfillment: To process and ship your orders from our facility in Gujarat.
  • Customer Support: To respond to your queries Legal Compliance: To maintain records for tax (GST) and audit purposes as required by Indian law. Marketing (Optional): To send you newsletters or promotional offers only if you have specifically "opted-in."

3.CONSENT AND YOUR RIGHTS

  • You have significant control over your data. Under the DPDP Act, you have the following rights: Right to Access: You can request a summary of the personal data we hold about you.
  • Right to Correction/Erasure: You can ask us to update incorrect data or delete your information (unless we are legally required to keep it for tax/audit purposes). Right to Withdraw Consent: You may withdraw your consent for marketing at any time.
  • Right to Grievance Redressal: If you feel your data is being mishandled, you have the right to lodge a complaint with us or the Data Protection Board of India.

4.DATA SHARING WITH THIRD PARTIES

  • We only share your information with parties that help us run our business: Logistics Partners: Courier services that require your address and phone number to deliver your package. Payment Aggregators: Secure portals that process your payments. Legal Authorities: Only when required by law to prevent fraud or comply with a court order.

5. DATA SECURITY & RETENTION

  • We implement strict security measures to protect your information from unauthorized access. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods under Indian tax laws.

6. COOKIES

  • Our Site uses cookies to remember your cart items and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect your shopping experience.

Terms and Conditions

This website is operated by Khodal Creation. Throughout the site, the terms “we”, “us” and “our” refer to Khodal Creation. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

  1. Business Information: Contact Email:
  2. Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
  3. Products and Pricing: Accuracy: We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. Modifications: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Errors: In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.
  4. Billing and Payment: We accept various forms of digital payments. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not responsible for transaction failures resulting from incorrect details provided by the user or issues with third-party payment gateways.
  5. Shipping and Delivery: Orders are processed from our facility in Gujarat. Standard delivery times vary based on the destination. While we aim to meet all delivery estimates, we are not liable for delays caused by third-party logistics partners or natural disasters (Force Majeure).
  6. Returns, Replacements, and Refunds: Conditions: Returns or replacements are only processed for defective, damaged, or incorrect items. Timeline: Customers must report any issues via email to [your-email@example.com] within 48 hours of receiving the package. Process: To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
  7. Intellectual Property: The content, branding, logos, and product designs on austeli.com are the intellectual property of Khodal Creation. Unauthorized use, reproduction, or distribution of this material is strictly prohibited.
  8. Limitation of Liability: Khodal Creation shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the website. Our total liability to you for any claim arising out of your use of the service shall not exceed the amount paid by you for the specific product in question.
  9. Governing Law and Jurisdiction: These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.
  10. Contact Information: For any questions regarding these Terms, please contact us at [your-email@example.com].

Return Policy

  • We offer a 3-day return window. You may request a return within 3 days of receiving your order.

Exchange Policy

  • If you receive a damaged product or the wrong item, please record a clear unboxing video as proof. Once our team verifies the issue, we will process an exchange and deliver the replacement product within 7–10 business days.

Refund Policy

  • We will notify you once we receive and inspect your returned item. After inspection, we will inform you whether your refund is approved. If approved, your refund will be processed and credited to your original payment method within 7 business days. Please note that your bank or card issuer may take additional time to reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us at [your-email@example.com].

Shipping Policy

  • The products will get shipped and delivered in 6 to 8 days to the respective address.